August 26, 2021
This week, I had the chance to meet Chris and Jenny O Calleri of Huntington Jewelers in Las Vegas, Nevada. At one point in our meeting, Jenny O shared something particularly poignant about her business – something that makes being in it especially gratifying. Being in the jewelry business, Jenny O says, gives her an opportunity to be a part of the most joyful moments of other people’s lives. For her, proximity to such joy would not be possible anywhere else. It’s why Jenny O does what she does. And it’s clear that she gives every bit as much joy as she gets.
I continued to think about Jenny’s words on my flight back to Ohio. And suddenly, it occurred to me that for Jenny O, the joy is simply more obvious. The truth is, we are, all of us surrounded by joy. Every one of us has a front row seat to the joyful moments in the lives of those around us. It’s just that we’re often too preoccupied to see them.
And that’s the point for the week.
Each day, something joyful happens in the life of someone we know. Whether it’s big joy, little joy or in-between joy, there’s joy to be found – if we simply pay attention. It might be the engagement of the new guy in accounting; a passed driver’s exam of your assistant’s youngest son; or the sweet 16 of one of the driver’s twin daughters. All of it joy, occurring right before our very eyes, but hidden behind the veil of a simple choice on our part to be less present in the lives of those we lead.
It’s choice that, I think, Jenny O would say is nutty – to miss out on the chance to be a part of the rarest of human emotion – to grab a front row seat to joy – when it’s sitting right outside our door.
True leaders, though, choose to be present in the lives of those whose care has been entrusted to them. They know their birthdays, the names of their children, and when something important is about to happen in their lives. Because they do, they tell those around them, even without saying a word, that they care about them, that they matter, and that they are interested in them as human beings, not just as a means of production.
As a result, trust flourishes and along with it effort, loyalty and dedication to the cause of the whole. Teams with truly present leaders give more because they get more, and, as a result, they rarely ever lose.
But even more than that, for the leader who becomes more present in the lives of others, their own life becomes dimensionally better – more complete, more interesting, and, well, more joyful.
So, grab a front row seat to the joy that’s always been there.
Be present in the lives of others.
To pre-order Phillip’s new book, follow this link: https://www.barnesandnoble.com/w/the-not-so-subtle-art-of-caring-phillip-kane/1139978178?ean=9781789049084